Digital Employees for Consumer Electronics
Transform your customer experience with AI-powered sales and support
Complete Support Solution
Handle complex support with powerful AI and seamless integration
Powerful AI for Complex Support
Multi-agent system and composite engine to handle complex technical issues
Multi-Agent Architecture
Our specialized agents work together to handle device troubleshooting, installation guidance, warranty claims, returns, and shipping inquiries. Each agent is an expert in their domain, ensuring comprehensive support.
Guidance-Based Resolution
Unlike traditional chatbots with rigid flows, our AI uses natural language guidance to navigate complex troubleshooting. This flexibility delivers better accuracy and is easier to maintain.
Multi-Media Support
Advanced capability to analyze product photos, screenshots, and videos for better diagnosis. Visual analysis makes technical support more efficient and user-friendly.
Integration with Your Ecosystem
Connect and leverage your existing assets, knowledge base and systems
Knowledge Access
Automatically searches through product manuals, troubleshooting guides, FAQs, and online resources to find the most relevant solutions for customer issues.
System Integration
Connects with your order management, product database, and customer systems to access real-time information for accurate problem resolution.
Automated Updates
Automatically updates CRM, shipping systems, and warranty records with interaction details and resolution outcomes.
Reliability and Quality Control
Enterprise-grade reliability and governance
AI Governance
Robust framework ensures accurate technical advice and prevents misinformation. Multiple validation layers verify solution accuracy.
Smart Escalation
Intelligently detects when human expertise is needed and smoothly transfers to the right technical team with comprehensive context.
Expert Routing
Uses conversation context to route issues to the right expertise team and builds insights for future improvements.
Logistics Excellence
Seamless handling of post-sale operations
Refund Processing
Efficiently handles refund requests, validates eligibility, and initiates refund processing while keeping customers informed.
Shipping Management
Manages shipping inquiries, tracks packages, and resolves delivery issues with real-time integration to shipping systems.
Warranty Service
Handles warranty claims, validates coverage, and coordinates repair or replacement services seamlessly.
Intelligent Sales and Marketing Assistance
Generate and convert more leads with AI-powered product expertise
Answer Questions
Provides detailed information about product features, specifications, compatibility, and usage scenarios to help customers make informed decisions.
Gather Requirements
Collects and analyzes customer requirements to provide personalized product recommendations and solutions.
Find Right Products
Helps customers discover the perfect products by understanding their needs, preferences, and use cases, comparing options effectively.
Engage on Social Media
Actively engages with customers across social platforms, responding to inquiries, sharing product updates, and building brand presence.
Process Orders
Guides customers through the purchase process, handling product selection, configuration, and checkout seamlessly.
Success Stories
See how leading consumer electronics brands transformed their operations
How Coros Elevated Customer Service with Digital Employees
70–80% of Issues Resolved Automatically, Seamless Human Handoff, Relieved Support Team from pressure, Flexible to Scale
Automate Social Media for E-commerce
Effortlessly managing multiple social media channels for all your stores across various platforms
Ready to Transform Your Operations?
Book a demo to see how we can help your consumer electronics business.