Digital Employees for Telecom Industry
Transform your technical support and sales operations with the best AI in the market
Technical Support Excellence
Multi-Agent System for complex technical support
Powerful AI for Complex Support
Multi-agent system and composite engine to handle complex technical issues
Multi-Agent Architecture
Our specialized multi-agent system divides complex technical issues into sub-domains. Each sub-agent is an expert in areas like network connectivity, device configuration, service activation, or billing systems. These agents work collectively to diagnose and resolve complex technical issues.
Guidance-Based Resolution
Unlike traditional chatbots that rely on decision trees and rigid flows, our AI uses composite engine and natural language guidance to navigate complex troubleshooting scenarios. This approach provides better accuracy, flexibility, and is much easier to maintain and update.
Multi-Media Support
Advanced capability to analyze screenshots, diagrams, and video capture to aid problem diagnosis. This visual analysis helps identify technical issues and precise solutions more conveniently and easily.
Integration with Your Ecosystem
Connect and leverage your existing assets, knowledge base and systems
Access To Massive Assets
The system automatically searches through internal knowledge bases, technical documentation, user manuals, and external resources to find the most relevant diagnostic guidance and solutions for customer issues.
Integration With Your Systems
Seamlessly connects with network monitoring tools, customer account systems, and service management platforms to access real-time information and perform diagnostic checks, ensuring accurate problem identification and resolution.
Automated Updates
Automatically analyzes support conversations and updates CRM systems with key technical details, resolution steps, and outcome information, maintaining accurate customer service records.
Reliability and Quality Control
Enterprise-grade reliability and governance
AI Governance
Robust governance framework ensures reliable technical advice, prevents misinformation, and maintains high accuracy in problem resolution. Multiple validation layers verify the accuracy of technical solutions.
Self-awareness
Intelligently detect when human expertise is needed, automatically escalating to the appropriate technical team with a comprehensive summary of the issue, attempted solutions, and relevant technical details.
Connect The Best Experts
Automatically generates technical tags based on conversation context, helping route issues to the right expertise and building a database of common problems and solutions for future reference and business insights.
Automated Sales Excellence
Convert more leads with AI-powered sales assistance
Probe Needs
Intelligently gathers customer requirements for telecom services, understanding usage patterns, budget constraints, and specific feature needs to recommend the best solutions.
Answer Questions
Provides detailed, accurate information about service plans, device specifications, network coverage, and additional features, helping customers make informed decisions.
Recommend Products
Uses collected information to suggest the most suitable plans and devices, comparing options and explaining the benefits of each choice to help customers find their perfect match.
Assist Checkout
Guides customers through the purchase process, handling plan selection, device configuration, and additional service options, ensuring a smooth transaction completion.
Update CRM
Automatically updates customer information, purchase details, and interaction history in the CRM system, maintaining accurate sales records and enabling better follow-up.
Generate Insights
Analyzes sales conversations to identify trends in customer preferences, common objections, and product feature requests, providing valuable insights for business improvement.
Success Stories
See how leading telecom companies transformed their operations
Ready to Transform Your Operations?
Book a demo to see how we can help your telecom business.